The FirstService Relief Fund was designed to support our people during times of unforeseen personal financial hardship. The ongoing COVID-19 crisis has created a need for many to seek support available through the Relief Fund.
We know many of our team members may have questions about the Relief Fund and if they would qualify for assistance due to COVID-19. We put together this document to help address questions and concerns.
Our Fund does not cover those experiencing financial hardship resulting from business closures or shelter in place orders. It only covers those who have experienced hardship as a result of a COVID-19 diagnosis or confirmed exposure. COVID-19 falls under “Serious Illness/Injury – not paid by insurance for employee or eligible dependent.” This would assist applicants who themselves, their domestic partner, child, or IRS dependent have been impacted as follows:
*Required Supporting Documentation during the application phase would need to include one of the following supporting documents:
Here is a list of expenses for which applicants may request assistance:
Psychological counseling deemed necessary by a physician following event
If you meet the qualifications above, regulations require that there be a determination of need and show that the grants are made for applicants who have difficulty paying the expenses they face due to an unforeseen event. To assist with the evaluation of this grant, you will be asked to provide your household financial information and be required to show proof of financial hardship. Our Fund does not cover those experiencing financial hardship resulting from business closures or shelter in place orders. It only covers those who have experienced hardship as a result of a COVID-19 diagnosis or confirmed exposure.
Applicants will be required to show the proof of financial impact. Examples include proof of medical expenses due to the event or documentation from the organization verifying loss of income due to inability to work. This can be from their supervisor, HR, or an authorized company representative. If the financial impact is due to medical expenses, documentation of those expenses will be required. Any documentation of expenses will need to have occurred after the qualifying event date.
As an example: You are ill and/or ordered to be quarantined by your healthcare provider for 3 weeks. The company allows you to use PTO time during your absence for this time. A: You have enough hours of PTO to cover the hours missed, so there is no loss of income and thus there is no financial hardship. In this example, you would not be eligible for grant assistance. B: You only have enough PTO hours to cover 1 week of hours missed, therefore causing a substantial financial hardship and you need assistance. In this example, you would need to provide supporting documentation from the organization confirming your lack of hours which caused a reduction in your income to satisfy the supporting documentation requirement of the financial hardship.
Applicants must be:
If you think you may be eligible for a FirstService Relief Fund grant, or simply have questions about it, please remember we have a dedicated hotline with trained staff to assist you. Please call 888-497-4114.
For our complete Applicant FAQs, please click here
Now more than ever, we are relying on the generosity of our team members to donate to the Relief Fund. 100% of money donated goes directly to help your colleagues in need. No amount is too small, and every dollar makes a difference. To donate, please visit firstservicerelief.com.