Pancho Gayle and Kostadin Kirov responded immediately, staying calm and focused as they supported the child and helped ensure everyone’s safety until law enforcement arrived. Their steady presence and compassionate approach brought reassurance during a stressful moment—and their actions were later formally commended by the client.

“I am writing to commend Pancho Gayle and Kostadin Kirov for their outstanding actions and professionalism in assisting during a recent incident at the community center involving a lost disabled child. During what could have been a very distressing situation, both individuals went above and beyond in their response. They demonstrated exceptional kindness, attentiveness, and compassion, ensuring the child remained calm and safe until law enforcement arrived. Their ability to handle the situation with such care and composure speaks volumes about their character and dedication.”

“Pancho Gayle and Kostadin Kirov exemplified a high standard of service and humanity. Their actions not only helped protect a vulnerable member of our community but also provided reassurance to those present during a tense moment. They are, without question, deserving of recognition for their efforts by your company.”

Thank you, Pancho and Kostadin, for leading with care and professionalism and representing Continental Pools so well.