July 2020 Spotlight

Welcome to the latest edition of Spotlight! In this issue, we are highlighting some of the innovative ways our teams are connecting with colleagues and customers in light of the challenges brought on by the pandemic. From culture building activities, to adapting service through the use of virtual tools, our teams put safety at the forefront of everything they do, and are discovering new ways to engage now and in the future.

We are also looking at social injustice, starting with ways to identify our own implicit biases and the importance of listening to the stories of those whose life experiences may be different from ours. We have curated a selection of resources designed to educate and inform, and have also provided links to tools parents can use to have conversations about race with their children.

Understanding Implicit Bias

Learning about unconscious, or “implicit” bias, helps deepen our understanding of others’ experiences, inspiring conversations about ways we can all play a role in creating positive change within our communities.

Building Culture, Even While Social Distancing

The COVID-19 pandemic has created unique challenges for employers – and employees – everywhere. How do you sustain engagement among a workforce who has suddenly been sent home to work? How do you help employees manage the stress of these new circumstances?

Giving Back is at the Heart of our Social Purpose

Giving back is at the core of our Social Purpose and takes many forms, tangible and intangible. During the COVID-19 pandemic, the ways we gave back and supported our communities changed to align with social distancing requirements and the evolving needs of our communities.

Adapting and Thriving in a Virtual World

The COVID-19 pandemic created unique challenges for many businesses reliant on customer interactions. How to continue operations, while emphasizing employee and customer safety? And how do we foster professional development and support our team members’ desire for ongoing skills development?

When Wellness Matters More than Ever

Ensuring the health and wellness of Our People is an important part of our Social Purpose, and we’ve seen a renewed focus on it during these stressful times.

A New Look at Daylight Hour

Daylight Hour looked a bit different this year, with many of our teams participating from home offices. Whether they were safely distanced in offices or working from home, our team members demonstrated their commitment to energy conservation in the workplace, wherever the workplace happens to be!

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